We want you to be happy! We will get to work right away to correct the situation if any problems should arise.
Due to the nature of our business, in that each item/garment is fully customized to the specifications of the customer, it is not possible under most circumstances for Trios Creative Visions to accept returns of any customized items sold. A return or refund may be permitted at the discretion on an individual bases with the following conditions:
- The item is return within 30 calendar days from the date it was received
- The item must have the receipt or proof of purchase
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting your item.
- If your refund is approved, we will initiate a refund to your credit card (or original method of payment). For credit card payments it may take 5 – 10 business days for a refund to show up on your credit card statement.
- If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
- You will be responsible for paying for your own shipping cost for returning an item. Shipping cost are non-refundable.
If there is an issue with the product or delivery, contact us immediately via email to service@triosllc.net. When sending an email concerning products, please make sure to attach a clear photo of the issue.
Cancellations are accepted however they must be requested within 12 hours of the order. We will send an email to confirm the cancellation.